At Dental Supply Solutions, we strive to make ordering dental supplies simple, convenient, and reliable. Our goal is to process your order promptly and get the products you need to your practice, school, or clinic as quickly as possible.
Ordering
Orders can be placed conveniently through our website: www.Dentalsupplysolutions.com
For questions about products, availability, orders, or special requirements, our customer service team is available to assist you.
Orders & Customer Service
Phone: (916) 718-0795
Email: Orders@dentalsupplysolutions.com
Product Availability
Dental Supply Solutions offers a broad selection of dental supplies for dental schools, student clinics, dental practices, and other healthcare facilities.
Most in-stock products are processed promptly and shipped as quickly as possible. Product availability and estimated shipping times may vary depending on the product, quantity ordered, and shipping destination.
If an item is temporarily out of stock or requires additional processing time, we will make reasonable efforts to notify you.
Pricing
Prices displayed on DentalSupplySolutions.com are subject to change without notice. While we make every effort to ensure that pricing and product information are accurate, occasional typographical, pricing, or system errors may occur.
Dental Supply Solutions reserves the right to correct pricing errors and to cancel or modify orders affected by an incorrect price.
Shipping Policy
Dental Supply Solutions ships orders throughout the United States using UPS, FedEx, USPS, and LTL freight carriers, depending on the size, weight, destination, and nature of the order.
Shipping charges apply to all orders. Shipping costs are calculated based on the shipping method, package size and weight, destination, and carrier. Applicable shipping charges will be displayed during checkout or otherwise communicated before the order is shipped.
Most in-stock orders are processed promptly after receipt. Orders placed on weekends or holidays will generally be processed on the next business day.
Shipping times are estimates and may vary based on product availability, destination, carrier delays, weather, freight schedules, or other circumstances outside of our control.
For large, bulk, or institutional orders, we may use LTL freight services. Freight delivery may require additional coordination with the customer.
Order Changes & Cancellations
If you need to change or cancel an order, please contact Dental Supply Solutions as soon as possible after placing the order.
We will make every reasonable effort to accommodate your request. However, orders that have already been processed, shipped, or specially ordered may not be able to be cancelled.
Returns
We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of purchase.
Please contact Dental Supply Solutions before returning any merchandise to obtain return instructions or authorization.
Unless otherwise stated for a specific product, returned items must meet the following conditions:
- The return is requested within 30 days of purchase.
- The product is unopened, unused, and in its original packaging.
- The product is in clean, undamaged, and resalable condition.
- The item was purchased directly from Dental Supply Solutions.
There is no restocking fee on approved returns.
Certain products may not be eligible for return, including:
- Opened or used products.
- Products with damaged or compromised packaging.
- Special-order or custom products.
- Products specifically identified as non-returnable at the time of purchase.
- Products that cannot be returned due to applicable manufacturer, regulatory, or product-handling requirements.
Because certain dental and infection-control products may have additional return restrictions, please contact us before returning these items.
Return Shipping
Return shipping costs depend on the reason for the return. If an item is being returned because of an error by Dental Supply Solutions, such as an incorrect item being shipped, we will work with you to arrange the appropriate return shipping.
For returns made for other reasons, the customer may be responsible for return shipping costs.
Return shipping instructions will be provided when the return is authorized.
Please do not ship merchandise back to Dental Supply Solutions without first contacting us.
Damaged or Incorrect Orders
Please inspect your shipment promptly upon delivery. If you receive an incorrect, damaged, or incomplete order, please contact Dental Supply Solutions as soon as possible so that we can investigate the issue and determine the appropriate resolution.
When contacting us about a damaged or incorrect shipment, please provide your order number and, when applicable, photographs of the product and shipping packaging. This information can help us resolve the issue quickly.
Refunds & Credits
Once a returned item has been received and inspected, Dental Supply Solutions will determine whether the return qualifies for a refund or account credit.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment method and financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error by Dental Supply Solutions or another circumstance for which Dental Supply Solutions is responsible.
Contact Us
Questions about an order, product, shipping, or return? We're here to help.
Dental Supply Solutions
Phone: (916) 718-0795
Email: Orders@dentalsupplysolutions.com
Customer Service Hours:
Monday–Friday, 8:00 a.m.–5:00 p.m. Pacific Time
Website: Dentalsupplysolutions.com